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General Questions About Products
Are SuperHealth products science-backed?
Yes. Every product we offer is carefully selected based on credible research, quality standards, and efficacy. We prioritise science-backed formulations and work with trusted suppliers to ensure high standards for safety and performance.
Are your supplements third-party tested?
Where applicable, our supplements undergo third-party testing to verify quality, purity, and potency. We only stock products that meet our rigorous quality benchmarks.
Can I take multiple supplements together?
Many supplements can be taken together, but individual needs vary. We recommend reviewing each product’s usage guidelines and consulting a qualified health professional if you have specific conditions or concerns.
Do you offer personalised recommendations?
Yes. Our DNA & Health Testing services are designed to provide personalised insights that can help guide supplement and lifestyle choices tailored to your individual needs.
Shipping and Returns
How long does order processing take?
Orders are processed within 1–2 business days, excluding weekends and public holidays. You’ll receive a confirmation email once your order has been dispatched.
Do you offer free shipping?
Yes. We offer free standard shipping within New Zealand on orders over $100 NZD. Shipping costs for other orders are calculated at checkout.
What is your return policy?
We offer a 30-day return policy on eligible items. Products must be unopened, unused, and in their original packaging. Due to health and safety reasons, opened supplements and personalised items may not be eligible for return.
DNA Testing Process
How does the DNA testing process work?
After purchasing a DNA Health Report, you’ll receive a testing kit with clear instructions. Simply collect your sample, return it using the provided packaging, and our laboratory will process the results.
How long does it take to receive DNA test results?
Once your sample is received, results are typically available within the timeframe outlined in your testing kit instructions. You’ll be notified when your personalised report is ready.
What information does the DNA Health Report provide?
The report offers insights into nutrition, fitness potential, and health predispositions, helping you make informed decisions about your wellbeing.
Account and Ordering
Do I need an account to place an order?
No. You can check out as a guest. Creating an account allows you to track orders, manage details, and access order history more easily.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and link so you can follow your delivery in real time.
Can I change or cancel my order after placing it?
If your order has not yet been processed, please contact our support team as soon as possible. Once dispatched, changes or cancellations may not be possible.
How do I contact customer support?
You can reach our support team at support@superhealth.co.nz during business hours (Monday–Friday, 9:00 AM–5:00 PM NZST). We’re here to help.