Shipping policy

 

We're committed to getting your order to you quickly and safely. Here's what you need to know about our shipping process.

 

Order Processing:

• Orders are processed within 1-2 business days

• Processing does not include weekends or public holidays

• You'll receive a confirmation email once your order is processed

 

Shipping Methods:

• Standard Shipping: 3-5 business days (Free on orders over $150 NZD)

• Express Shipping: 1-2 business days (Additional fee applies)

• International Shipping: Available to selected countries (7-14 business days)

 

Tracking:

• Once your order ships, you'll receive an email with a tracking number

• You can track your package in real-time using the provided link

 

Shipping Costs:

• Shipping costs are calculated at checkout based on your location and selected shipping method

• Free shipping applies to orders over $100 NZD for standard shipping within New Zealand

 

Delivery:

• We partner with reliable shipping providers to ensure safe delivery

• Packages are delivered to the address provided at checkout

• Signature may be required for certain items

 

Delays:

• While we strive for on-time delivery, unforeseen circumstances may cause delays

• We'll notify you immediately if there are any delays with your order

 

International Orders:

• International shipping is available to selected countries

• Customers are responsible for any customs duties or import taxes

• Delivery times may vary based on destination country